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Fix a web address that will not connect

What the check on your own address is saying (waiting, points somewhere else, proxy, certificate) and the one fix for each.

Steps

  1. Step 1. Open the address from Settings, Domains. The check says what it found, in one line at the top, and ticks off each part it has seen.

    Step 1: Open the address from Settings, Domains. The check says what it found, in one line at the top, and ticks off each part it has seen. The part to press is outlined in green.
  2. Step 2. Fix what the line says (below), then press Check now. Seasonly also checks by itself every 20 seconds while the page is open.

    Step 2: Fix what the line says (below), then press Check now. Seasonly also checks by itself every 20 seconds while the page is open. The part to press is outlined in green.
  3. Step 3. To see the records again, press Back. Each has Copy name and Copy value.

    Step 3: To see the records again, press Back. Each has Copy name and Copy value. The part to press is outlined in green.

What each line means

  1. Step 1. Waiting for your records: Seasonly has not seen them yet. New records can take up to an hour.

  2. Step 2. Your address points somewhere else: it still points at your old website. Edit that record so its value is the one Seasonly shows.

  3. Step 3. Turn off Cloudflare's proxy: in Cloudflare set Proxy status to DNS only (grey cloud) on the address record.

    Step 6: Turn off Cloudflare's proxy: in Cloudflare set Proxy status to DNS only (grey cloud) on the address record. The part to press is outlined in green.
  4. Step 4. Your domain blocks the certificate: a CAA record on your domain allows only other certificate companies. Add a CAA record for letsencrypt.org, or delete the old one.

    Step 7: Your domain blocks the certificate: a CAA record on your domain allows only other certificate companies. Add a CAA record for letsencrypt.org, or delete the old one. The part to press is outlined in green.
  5. Step 5. Connecting your address, then Securing your address: your records are right. Securing usually takes a few minutes.

  6. Step 6. This claim ran out: the TXT record was not seen within 7 days. Press Start over and add the address again.

If this, then that

If the name at your provider came out as book.yourcompany.com.yourcompany.com
Your provider added the domain for you. Edit the record and type only the short name Seasonly shows.
If your provider says a record with that name already exists
A name holds one address record. Edit that one instead; it moves that address to your form. To keep it, pick another address, like booking.
If you want the bare domain, like yourcompany.com
Seasonly shows an A record at @ for it, but that replaces your website. A subdomain like book.yourcompany.com is easier.
If it says Needs attention with a sentence about another account
The address is set up on another hosting account. Take it off there, or press Disconnect address and pick another.

Good to know

  • Add the records where your domain's DNS is managed. If you moved your nameservers, that is the new place.
  • Leave TTL on your provider's default, and leave your other website and email records alone.
  • The Name is always short, like book or _seasonly-challenge.book. Your provider adds the rest.

Look for something else

Still stuck? In Seasonly, press Get help. A person reads every message.