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Get help and let support look at your account

Press the Get help button for answers, a person, bug reports and your tickets. Replies show in the chat and by email. You decide if support can look.

Open Support

Steps

  1. Step 1. Press the round Get help button in the bottom-right corner. It is on every page and stays open while you move around. Press it again to hide it; nothing is lost.

    Step 1: Press the round Get help button in the bottom-right corner. It is on every page and stays open while you move around. Press it again to hide it; nothing is lost. The part to press is outlined in green.

  2. Step 2. Home has your latest conversation, Send us a message, Report a bug and the newest News from Seasonly.

    Step 2: Home has your latest conversation, Send us a message, Report a bug and the newest News from Seasonly. The part to press is outlined in green.

  3. Step 3. Press Send us a message and ask in your own words. The assistant answers from this help center, with a picture of each click and a button to open the page.

    Step 3: Press Send us a message and ask in your own words. The assistant answers from this help center, with a picture of each click and a button to open the page. The part to press is outlined in green.

  4. Step 4. To show what you see, press the paperclip beside the message box. Up to three screenshots go with your ticket, never to the assistant.

    Step 4: To show what you see, press the paperclip beside the message box. Up to three screenshots go with your ticket, never to the assistant. The part to press is outlined in green.

  5. Step 5. Need a person? Press Talk to a person, then Send to the team. Your chat goes to the Seasonly team as a ticket.

    Step 5: Need a person? Press Talk to a person, then Send to the team. Your chat goes to the Seasonly team as a ticket. The part to press is outlined in green.

  6. Step 6. The reply shows in the same chat and by email. Until you read it, a number shows on the Get help button and a dot on the conversation in Messages.

    Step 6: The reply shows in the same chat and by email. Until you read it, a number shows on the Get help button and a dot on the conversation in Messages. The part to press is outlined in green.

  7. Step 7. Hit something broken? Press Report a bug, write What happened? in one line and press Send report. The page and your recent activity go with it; See what shows exactly what.

    Step 7: Hit something broken? Press Report a bug, write What happened? in one line and press Send report. The page and your recent activity go with it; See what shows exactly what. The part to press is outlined in green.

  8. Step 8. Open Tickets to see every ticket from your company, where each one stands and how it was resolved. Everyone on your team can see them. Open one to reply.

    Step 8: Open Tickets to see every ticket from your company, where each one stands and how it was resolved. Everyone on your team can see them. Open one to reply. The part to press is outlined in green.

  9. Step 9. Open Help to search every help article, with the same pictures as the help center.

    Step 9: Open Help to search every help article, with the same pictures as the help center. The part to press is outlined in green.

Let support look at your account

Read-only, and it ends on its own. Only the owner can turn it on.

  1. Step 1. When the chat makes you a ticket, tick Let support look at my account for 24 hours before you press Send to support.

    Step 10: When the chat makes you a ticket, tick Let support look at my account for 24 hours before you press Send to support. The part to press is outlined in green.

  2. Step 2. Or open Settings and choose Your account. On Support access, pick 1 hour, 24 hours or 7 days and press Allow support access.

  3. Step 3. To end it early, press Stop now.

    Step 12: To end it early, press Stop now. The part to press is outlined in green.

  4. Step 4. When support looked lists every time support opened your account.

    Step 13: When support looked lists every time support opened your account. The part to press is outlined in green.

See your tickets on the Support page

  1. Step 1. Open Support from the account menu. Each ticket says Open, Answered or Resolved.

  2. Step 2. Open a ticket, type under Reply to support and press Send reply. Replying opens it again.

    Step 15: Open a ticket, type under Reply to support and press Send reply. Replying opens it again. The part to press is outlined in green.

Read the Help page in Settings

The same help articles, inside Seasonly.

  1. Step 1. Open Settings.

  2. Step 2. Under Account, choose Help, and search or pick a topic.

If this, then that

If you do not see the round button
Press Get help in the left-hand menu, or in the menu on a phone. It opens the same panel.
If the assistant cannot answer
Press Talk to a person. A person reads every message and replies by email too.
If you do not see the support access tick
You are signed in as staff. You can still send the message; only the owner can let support look.
If Support access says Your account owner decides when support can look.
Ask the owner. Only they can turn it on or off.
If you are not sure the message went
Open Tickets in Get help, or Support from the account menu. Every message you sent is there.
If you want support out now
Press Stop now on Support access.

Good to know

  • Get help keeps your place: hide it, move to another page, and your conversation is still there.
  • The support chat is on every plan. Premium adds priority support.
  • Support access is read-only and ends on its own. Only the owner can let support look.
  • A bug report also sends the page you were on, your browser and your recent activity. Never passwords or anything typed into a form. See what shows exactly what goes.
  • Tickets are your company's: everyone on your team sees them on Tickets and on the Support page.

Look for something else

Still stuck? In Seasonly, press Get help. A person reads every message.